Frequently Asked Questions

How should I care for my items?

Following the suggested manufacturer’s washing instructions is best. To extend the life of our apparel we always recommend washing your shirts in cold water, air dry and wash each garment inside out on a gentle wash cycle. Some items are very delicate and dry cleaning is recommended. Always refer to all wash instructions on each garment prior to washing.

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How do I contact 10-4 Gear?

10-4 Gear can be reached at the following address or use our contact page:

10-4 Gear
4802 SW Scholls-Ferry Rd Ste C
Portland, OR 97225

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What does (Pre-order Only) mean?

They are not in stock yet but will be arriving soon and we will fire them out the door the minute they arrive. You can order early and get them sometimes pre-order special pricing or just be the first person on the block with the newest 10-4Gear.Com design.

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What if an item is out of stock?

We strive to keep our more Thin Blue Line designs in stock but on occasion they escape out of the office so quickly that we may go out of stock on certain items from time to time.

Changes in availability, updates or lead time changes and we contact you by e-mail.

If have to  back order an item that is part of a larger order, we will ship right away the items that are in stock and then send the back ordered as soon as they arrive back in stock.

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How long will it take to receive my order?

We will make every effort to ship your order within 24-48 hours of receipt. Apparel items are custom  During the holidays, our order processing time often will increase due to US Postal Service backups and overload but we will ship as quickly as possible allowing your order to shipped in approximately 7-10 business days.

Pre-ordered and low stock coins will be shipping in approximately 2-3 weeks from the time of our production order. If we have them in stock, we ship as quickly as possible.

If you have questions about your tracking number. Enter it in the tracking search bar located at usps.com

When inquiring about an order status please email us at hq@10-4gear.com with your order number which will help us to locate your order and reply faster.

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How Do You Ship Your Orders?

Orders within the United States are shipped by the US Postal Service or UPS. Your order will usually ship within 24 hours from receipt by us. Tracking information will be provided.

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Can I contact you via telephone?

Of course, however we are only open office hours and we have a small staff, so please be patient and have your order number ready. (503) 892-0000, or by FAX (503) 297-2570.

For a faster response, please use our contact page.

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Is 10-4 Gear's Art unique and exclusive?

As we like to say we are as unique as Americans.  Our art is designed by professional artists in the USA. Art seen on our webpage and under the name of 10-4 Gear  may not be used in part or whole or sold without express written permission.

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How secure is my credit card?

We never receive your card information when the order is placed. The website does not keep your card information on file and we do not have access to it, which means no one else does either. We receive confirmation from our merchant that funds have been sent and your purchase has been made.

We strive to make your shopping experience as secure as possible. We use secure socket layer [SSL] protocol, the industry standard for ensuring the security of your electronic commerce transactions. We value you as our customer and it is important that you feel welcome and secure with your information.

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Can I return an Item?

Copy that! At any time, for any reason, just send it back with your return information and as long as we have the design in stock, we will replace it for you at any time for any reason. Our customers pay for shipping both ways but we stand behind our Guarantee. If we are out of that design for any reason, we can replace it with a similar item at price to meet your preference.

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